Copper Wolf Solutions
Effective Date: October 18, 2026
Copper Wolf Solutions (“Copper Wolf,” “we,” “our,” or “us”) respects the privacy of customers, prospective customers, and visitors to our website.
This Privacy Policy explains how we collect, use, and share information in connection with our electrical contracting services, website, customer communications, and appointment scheduling.
1. Information We Collect
Depending on how you interact with Copper Wolf Solutions, we may collect:
- Customer names and contact information, including telephone numbers and email addresses.
- Service addresses, billing addresses, and job locations.
- Information about requested electrical services, repairs, installations, and projects.
- Appointment availability, scheduling preferences, and service history.
- Communications exchanged through telephone calls, emails, and text messages.
- Information provided by contractors or business partners in connection with authorized service work.
- Website information submitted through contact forms or other available website features.
2. How We Use Information
2. How We Use Information
We use customer information for legitimate business and service-related purposes, including:
- Responding to customer inquiries.
- Scheduling and confirming electrical service appointments.
- Providing appointment reminders and service updates.
- Coordinating technicians, equipment, and job requirements.
- Preparing estimates, invoices, and service documentation.
- Communicating with contractors and project partners concerning assigned work.
- Maintaining business records and resolving customer service issues.
- Meeting applicable legal, contractual, and regulatory obligations.
3. Telephone, Email, and SMS Communications
Copper Wolf Solutions may communicate with customers regarding electrical contracting services and active service requests.
Depending on the customer relationship, applicable communication permissions, and customer preferences, communications may include telephone calls, emails, and SMS text messages.
Service-related SMS messages may concern appointment scheduling, scheduling options, appointment confirmations, reminders, and job-specific updates.
SMS communications are intended for informational and customer-service purposes, not promotional mass marketing.
Customers may request that SMS messages stop by replying STOP to a Copper Wolf text message. Customers may reply HELP for assistance.
Message frequency varies based on customer activity and service needs. Message and data rates may apply.
4. Mobile Information and SMS Privacy
Copper Wolf Solutions does not sell customer mobile phone numbers or SMS consent information.
Mobile opt-in information and text messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Customer contact and service information may be processed by authorized technology providers when necessary to operate business communications, subject to applicable privacy and confidentiality obligations.
5. Information Received From Contractors
Copper Wolf Solutions may receive customer information from contractors, project partners, and organizations that engage us to perform electrical services.
This information may include customer contact details, service locations, appointment information, and project requirements.
We use such information to coordinate and perform assigned services and related communications, subject to applicable legal and contractual requirements.
6. Service Providers and Information Sharing
Copper Wolf Solutions may use third-party service providers for business functions such as:
- Website hosting and email services.
- Business phone and text messaging systems.
- Appointment scheduling and customer record management.
- Authorized software and technology services.
- Payment processing and business administration.
We may also share information with contractors, project partners, technicians, or other parties when reasonably necessary to coordinate and complete customer service work.
We do not authorize service providers to use customer SMS consent information for their own marketing purposes.
Information may also be disclosed when required by law or to protect legitimate legal rights.
7. Information Security and Retention
Copper Wolf Solutions takes reasonable measures intended to protect customer information against unauthorized access, disclosure, misuse, or loss.
We retain business and customer information for as long as reasonably necessary to provide services, maintain appropriate records, resolve disputes, and satisfy applicable legal obligations.
No internet-based or electronic system can guarantee complete security.
8. Customer Privacy Requests
Customers may contact us to request corrections to their contact information, ask questions about our information practices, or request that we stop sending SMS communications.
Certain information may need to be retained for legal, accounting, contractual, or business recordkeeping purposes.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
Copper Wolf Solutions is not responsible for the privacy practices of independently operated third-party websites.
10. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, or applicable requirements.
Updates will be posted on this page with a revised effective date.
11. Contact Information
Copper Wolf Solutions
Elgin, IL 60120
Email: info@copperwolfsolutions.com
Website: https://copperwolfsolutions.com
Phone: 866-252-5250